Frequently asked Questions For Clients
FAQ
Q: is On My Way Therapy a registered NDIS provider?
Yes, we are a registered NDIS provider of Therapeutic supports providing Healthcare services.
Q: Do you provide services to NDIS Clients?
Yes absolutely! with On My Way Therapy we provide Therapeutic support services to all NDIS clients weather NDIS managed, Self-managed or Plan-managed. Occupational therapy, Speech Pathology, Physiotherapy, Podiatry, Behaviour Therapy, Dietetics, Exercise Physiology & Psychology
Q: During the sign up process, is my address used to calculate travel charges?
That’s right, we use your address and the therapist address is used to automatically calculate travel charges so you know right away how much a session will cost
Q: I am NDIS self managed, is this why you collect my Card Details?
We safely collect and store your card details if you are self managed and only process payment once a session has been completed. The same way you would at a physical clinic.
Q: If I’m NDIS plan managed do you contact my plan manger directly for payment?
Yes! just like with any service received, we will invoice your plan manager with the details you provided during sign up
Q: Can I change therapist if Im not happy with the service?
Based on your sign up information provided, our platform matches you to the most appropriate therapist both in your local area or nationwide allowing you to connect with the most suitable therapist. You of course always have the option to change therapists anytime.
Q: I’m on Medicare, am I able to use your services and how?
Soon you will be able to use your Medicare funding on our platform. You will need to see your doctor who will issue you an EPC plan allowing you to have 5 sessions covered by Medicare during a the calendar year.
Q: I have private health cover, am I able to use your services and how?
Soon you will be able to use your private health cover on our platform! You will need to provide us with your private health cover information the same way you would inside a clinic. Allowing you to book with any therapist a home visit or telehealth appointment
anywhere in Australia
Q: How much do you charge NDIS Clients?
On my way therapy follows the NDIS Price Guide
Q: How much do you charge Private paying clients?
We try and keep our prices as low as possible allowing Australians to have access to healthcare wherever they are. We therefore charge $97for a 30 minute session plus a travel charge depending on location.
Q: How much do you charge Private health clients?
Based on a $97 for a 30 minute session we automatically calculate your cover and charge the gap if there is one.
Q: How much do you charge Medicare clients?
Based on a for a 30 minute session we automatically calculate the gap payment and advise you of the cost difference.
For any other questions please contact us directly on 1800 ONMYWAY – info@onmywaytherapy.com.au